Frequently Asked Questions

Welcome to Vibe Layouts! Here you'll find answers to the most common questions about our products, orders, delivery, and payments.

1. What products do you sell?

Vibe Layouts specializes in AirPods and wireless audio accessories, along with other stylish tech products designed for everyday use.

2. How can I place an order?

Simply browse our store, select the product you want, click Add to Cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method.

3. Do you offer Cash on Delivery?

Yes! Cash on Delivery (COD) is available where offered at checkout. You can pay the order amount when your package arrives.

4. How long does delivery take?

Delivery times depend on your location and courier service. Orders are normally processed before being dispatched, and delivery may take a few business days.

5. Will you contact me to confirm my order?

Yes. For COD orders, we may contact you through the phone number provided at checkout to confirm your order before dispatch.

6. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

7. Can I change my delivery address?

If your order has not been dispatched, contact us as soon as possible with the correct delivery information. We will try to update it before shipping.

8. How can I track my order?

Once your order has been dispatched, tracking information may be provided depending on the delivery service used.

9. What should I do if I receive a damaged product?

Please contact us as soon as possible after receiving your order. Include your order number and clear photos/videos of the product and packaging so we can review the issue.

10. What if I receive the wrong product?

Contact Vibe Layouts with your order details and photos of the received product. We'll review the issue and guide you through the next steps.

11. Are the products genuine/original?

Please check the individual product listing for specific information about the product, brand, specifications, and condition. Product descriptions should be reviewed before placing an order.

12. Do your AirPods work with all phones?

Compatibility depends on the specific product. Please check the product description for supported devices before purchasing.

13. How can I contact Vibe Layouts?

You can contact us through the Contact page on our website. Please include your order number when contacting us about an existing order.

14. Is my payment information secure?

We recommend completing payments only through the payment methods provided directly through the Shopify checkout or other payment options displayed by Vibe Layouts.

15. Do you accept returns or exchanges?

Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order, as eligibility can depend on the product and condition.

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Still Have Questions?

We're here to help. If you couldn't find the answer you're looking for, contact Vibe Layouts and our team will be happy to assist you.

Vibe Layouts — Sound That Matches Your Vibe.