Shipping policy

Here is a standard, customizable Shipping Policy template you can copy and use for your Shopify store.

Shipping Policy

Thank you for visiting and shopping at [Your Store Name]. The following are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: During high-volume periods or sales, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping [3–5 business days] [e.g., $4.99 / Free on orders over $50]
Express Shipping [1–2 business days] [e.g., $12.99]
Cash on Delivery (COD) [3–5 business days] [e.g., Free / Standard rate]
Delivery delays can occasionally occur due to courier operational issues or severe weather.

3. Order Tracking

Once your order has shipped, you will receive an email (or SMS) containing a tracking number. You can track your shipment through the provided link or by contacting our customer support.

4. Shipping Address & Address Changes

Please ensure your shipping address is entered accurately during checkout. If you need to make changes to your delivery address, please contact us immediately at [Your Support Email] before the item is dispatched. Once an order is shipped, we cannot change the address.

5. Damaged, Lost, or Missing Packages

If you received your order damaged, or if your package appears to be lost in transit, please contact us within [48 hours / 7 days] of the expected delivery date at [Your Support Email / Phone Number] with your order number and photos of the item/packaging. We will work with the courier to resolve the issue as quickly as possible.

6. Contact Us

If you have any further questions regarding our shipping process, please reach out to us:

  • Email: [support@yourstore.com]

  • Phone / WhatsApp: [+123 456 7890]

  • Operating Hours: [Monday – Saturday, 9:00 AM – 6:00 PM]