Shipping Policy

We are committed to delivering your order safely and on time.

📦 Order Processing

Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Time

Orders are usually delivered within 3–5 business days after dispatch. Delivery times may vary depending on your location and courier service.

💰 Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order details. Any applicable free-shipping offers will be clearly mentioned on the website.

📍 Order Tracking

Once your order has been dispatched, you may receive tracking information so you can follow your shipment.

⚠️ Delivery Delays

Delivery may occasionally take longer due to weather, public holidays, courier delays, or circumstances beyond our control.

🏠 Incorrect Address

Please make sure your shipping information is correct before placing your order. We are not responsible for delays or additional charges caused by an incorrect or incomplete delivery address.

📞 Need Help?

If you have any questions about your order or delivery, please contact our customer support team. We will be happy to assist you.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

📦 Eligibility for Returns

Returns may be accepted in the following cases:

• 
  You received the wrong product
  
• 
  The product arrived damaged or defective
  
• 
  The product is missing from your order
  

For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned or exchanged.

⏰ Return Period

Please contact us within 3 days of receiving your order if there is an issue with your product.

📸 Proof of Issue

For damaged, defective, or incorrect orders, we may request clear photos or videos of the product and packaging to verify the issue.

💰 Refunds

Once your return request is reviewed and approved, we will provide the appropriate resolution, such as a replacement or refund, depending on the situation.

🚫 Non-Returnable Items

Used, opened, or damaged-by-customer products are not eligible for return.

📞 Contact Us

For return or refund assistance, please contact our customer support team with your order number and details of the issue. We will guide you through the process.